Frequently Asked Question

Question:

Do you accept returns or exchanges for products I order on your site?

Answer:

Return Policy



Our Returns Policy: 100% Satisfaction Guaranteed.


That's our commitment to you. If you are not 100% satisfied with an item you purchase from us, you may return it for a 100% refund. Simply return your purchased item within 30 days of delivery along with a printed copy of the e-mail receipt you received at the time you made your purchase. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items unless you received a damaged, defective or incorrect item directly from us.


Please also note that we will not accept any returns that meet the following descriptions:


  • Any item that is returned more than 30 days after delivery.

  • Any item that has obvious signs of use.

  • Any CD, DVD, VHS tape, software that has been opened (taken out of its plastic wrap) or is not in its original condition.

If you wish to discuss this topic, please visit our FORUM.

Frequently Asked Questions

If you wish to discuss any of these topics, please visit our FORUM.

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